Frequently Asked Questions

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Home Security

A smart home security system connects to your Wi-Fi network, allowing you to monitor and control security devices through a mobile app. There are various systems available at different price points. Basic systems usually include door and window sensors, a motion detector, and a hub that communicates with these devices using wireless protocols.

You can expand the system by adding more door, motion, and window sensors to cover your entire house. This way, you can create a comprehensive system that includes features like door locks, garage door openers, indoor and outdoor surveillance cameras, lights, sirens, smoke and CO detectors, water sensors, and more.

When it comes to wireless protocols, different components use various standards due to factors like power requirements, signal range, and price.

A good smart security system integrates its components seamlessly and allows you to set custom rules. For example, you can program the lights to turn on when motion is detected, unlock doors when a smoke alarm goes off, or have a camera start recording when a sensor is triggered. Some systems store recordings locally on an SD card or solid-state drive, while others offer cloud storage. Cloud storage makes it easy to access videos, but it can be expensive depending on the subscription. Some systems offer both cloud and local storage, with dedicated storage drives providing DVR capabilities with time-lapse recording.

Most of products listed on Secureon.com.au are security systems that come with mobile apps that act as command centers. Through the app, you can arm and disarm the system, manage components, receive push notifications for alarms, view live and recorded videos, control door locks and thermostat settings, and more. More expensive systems often include a wall-mounted panel with a touch-screen display, providing additional communication options with a professional monitoring service and access to video from security cameras.

Like any internet-connected product that utilises wireless technology, smart home security systems, especially those lacking encryption, can be vulnerable to hacking.

Hackers can position themselves outside your home, using laptops and software to intercept wireless signals from your system, allowing them to bypass alarms and disable sensors. Some hackers can also create radio interference that disrupts communication between sensors and the central hub.

Furthermore, malicious actors can target devices connected via Wi-Fi, such as security cameras and smart door locks, to gain entry into your home network. Once inside, skilled hackers can exploit your Wi-Fi devices and network resources for Distributed Denial of Service (DDoS) attacks against larger networks. The idea of strangers watching video from your indoor and outdoor security cameras is unsettling.

To safeguard your home security system from cyber intruders, consider these steps. First, replace the default password with a unique one comprising a combination of letters, numbers, and symbols. Change the password periodically if possible. Ensure your home network is secure by checking the security settings on your wireless router, and consider models with additional software protection.

Some security system vendors utilise frequency hopping technology to prevent signal jamming, while others incorporate embedded encryption. However, these features aren't always standard, so consult the manufacturer or Secureon.com.au on 1300 888 767 if you require an extra layer of security.

Stay vigilant by monitoring your camera access logs. If you notice camera activity during odd hours or when no one is home, it could indicate a system compromise. Lastly, keep your system software and all connected devices up to date. Firmware updates frequently address security concerns and help shield your system from infiltration.

Our Service

We can assist you in getting your job done! To help you quickly install your security system, we've teamed up with licensed CCTV installers in major Australian cities. For more information, visit the Installation Service.

You will be emailed an order confirmation.

All of our security products come with a back-to-base warranty. Any products found faulty within the warranty period can be returned to Secure On HQ and we will send the repair to genuine supplier at no charge to you. More information on warranty is available here.

Shipping

The delivery charge is automatically calculated and varies according to the products that you order. The delivery charge will be shown at the 'Check out' stage before you accept the order.

We offer free shipping Australia-wide when you spend $200 or more.

All shipments include tracking number and require signature on delivery for all Australian orders. Please note that tracking may only be available partially if our partner shipping company use a third party local courier to deliver to regional areas. 

You can change the delivery address by calling1300 888 767 between 9.00am and 5.00pm Monday to Sunday (we're closed on public holidays) within 24 hours of placing your order.

No. A street address is needed for your order to be delivered.

No. Our business is shipping only at this stage.

No, unfortunately PayPal and BPAY are not accepted online payment methods at the moment.

It is best to talk to your bank if your credit card has been declined.

Yes, you will be emailed a receipt of your order once payment has been approved.

Payment

All orders are calculated in Australian Dollars (AUD).

Yes, it is safe to enter your credit card details. Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.

You can see this by looking at the URL - 'https', the 's' indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure area. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. 

You can pay using the following:

  • Visa
  • Mastercard

Returns

You can cancel or change an order for Secure On products provided that the order has not been dispatched for delivery.

You will need to call 1300 888 767 between 9.00am and 5.00pm Monday to Sunday (we're closed on public holidays) to see if your order can be cancelled or changed.

Manufactured products can be returned. 

Manufactured product can be returned to our head office or we can arrange a courier to pick up the order, at your expense. To arrange the pick up of your order you can email enquiries@secureon.com.au or call 1300 888 767 between 9.00am and 5.00pm Monday to Sunday (we're closed on public holidays).

Yes, you will need a copy of your receipt to return your order.