Below are some common questions from our customers. If you can't find what you're looking for, please contact us on 1300 888 767 or via our Contact Us page.
- All
- Shipping & orders
- Products & technical support
Need help?
If you have a question that requires immediate assistance, use the live chat on the bottom right of the page. Otherwise, call us on 1300 888 767 (9:00am – 5:00pm, Mon–Sun) or send us a message and we'll get back to you as soon as possible.
Shipping & orders
Yes! Free shipping applies to all Australian orders over $200 AUD. Orders under $200 incur a flat $25 AUD shipping fee, applied automatically at checkout, no code needed.
We currently ship within Australia only. If you're based overseas and interested in our products, please contact us to discuss your options.
We don't currently offer a dedicated express shipping option. If you need urgent delivery, please contact us on 1300 888 767 and we'll do our best to assist.
Standard delivery typically takes 2–8 business days via Australia Post, depending on your location. Remote areas may take longer.
Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your parcel through Australia Post's website.
Please contact us as soon as possible on 1300 888 767 if you need to change or cancel your order. We'll do our best to accommodate your request before the order is dispatched.
Yes, we cater to security installers, system integrators, and businesses needing multiple units. Please contact us or call 1300 888 767 for a tailored quote.
We accept all major credit and debit cards, as well as other payment options available at checkout including Shop Pay.
Yes! Sign up to our VIP list to receive an exclusive discount code, plus access to special offers and product updates.
No, Secure On Australia is an online-only store. You can browse and purchase our full range at secureon.com.au, with delivery available across Australia.
Products & technical support
We stock leading brands including Hikvision, Dahua, HiLook, EZVIZ, and Ruijie Reyee — all sourced from authorised Australian distributors.
Yes, all our products come with a manufacturer's warranty. Warranty periods vary by brand and product — please refer to the individual product page for details or contact us for more information.
We don't provide on-site installation, but our team can offer technical guidance and product recommendations to help you or your installer get set up correctly. Feel free to contact us for advice.
IP cameras transmit digital video over a network and generally offer higher resolution and more advanced features. Analogue cameras use traditional coaxial cabling and are often used in legacy systems. Our team can help you choose the right solution for your needs.
IP cameras require an NVR (Network Video Recorder), while analogue cameras use a DVR (Digital Video Recorder). If you're unsure which suits your setup, contact us and we'll help you find the right match.
Yes, most of our IP camera systems support remote viewing via mobile app or web browser. Setup instructions are included with the product or available from our team.
Compatibility depends on the brand and model. Contact us with your existing system details and we'll advise on compatible products.
Yes, we carry solutions for homes, apartments, small businesses, retail stores, warehouses, and large commercial sites. Browse our range to find the right fit.
Call us on 1300 888 767 (9:00am – 5:00pm, Mon–Sun, closed public holidays), use the live chat on the bottom right of any page, or visit our Contact Us page.
If you've received a faulty item, please contact us within a reasonable timeframe with your order details and a description of the issue. We'll arrange a replacement or refund in accordance with Australian Consumer Law.
