Need help?

Our team is available on call 1300 888 767 between 9.00am and 5.00pm Monday to Sunday (we're closed on public holidays). Alternatively you can chat with us (located on the bottom right on your page), or leave us a message using the contact form on this page and we will be in touch as soon as we can.


> View our Refund Policy here

> View our Privacy Policy here

> View our Terms of Service here

> View our Shipping Policy here 

How do I cancel or change an order?

You can cancel or change an order for Secure On products provided that the order has not been dispatched for delivery.

You will need to call 1300 888 767 between 9.00am and 5.00pm Monday to Sunday (we're closed on public holidays) to see if your order can be cancelled or changed.


How do I return my order?

Manufactured product can be returned to our head office or we can arrange a courier to pick up the order, at your expense. To arrange the pick up of your order you can email or call 1300 888 767 between 9.00am and 5.00pm Monday to Sunday (we're closed on public holidays).


Do I need a receipt to return my order?

Yes, you will need a copy of your receipt to return your order.


Can I return my order?

Manufactured products can be returned. 


How much is delivery?

The delivery charge is automatically calculated and varies according to the products that you order. The delivery charge will be shown at the 'Check out' stage before you accept the order.


All shipments include tracking number and require signature on delivery for all Australian orders. Please note that tracking may only be available partially if our partner shipping company use a third party local courier to deliver to regional areas. 


Can I change the delivery address?

You can change the delivery address by calling1300 ONSECURE between 9.00am and 5.00pm Monday to Sunday (we're closed on public holidays) within 24 hours of placing your order.


Can I use a PO Box for delivery?

No. A street address is needed for your order to be delivered.


Can I pick up my order?

No. Our business is shipping only at this stage.


What currency is used on this site?

All orders are calculated in Australian Dollars (AUD).


Is it safe to enter my credit card details?

Yes, it is safe to enter your credit card details. Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology.

You can see this by looking at the URL - 'https', the 's' indicates you are in a secure area employing SSL. Your browser may also give you a pop up message that you are about to enter or leave a secure area. SSL locks all critical information passed from you to us, such as payment information, in an encrypted envelope, making it almost impossible for this information to be intercepted. 


How do I pay for my order?

You can pay using the following:

  • Visa
  • Mastercard


Can I pay using PayPal or BPAY?

No, unfortunately PayPal and BPAY are not accepted online payment methods at the moment.

What should I do if my credit card has been declined?

It is best to talk to your bank if your credit card has been declined.


Will you email a receipt?

Yes, you will be emailed a receipt of your order once payment has been approved.


How do I know my order has been successful?

You will be emailed an order confirmation.