Hospitality & Hotels

Hotels, motels, and hospitality venues face a unique security challenge. Hundreds of guests come and go every day. Staff work across multiple floors and shifts. High-value assets like cash, equipment, and guest belongings are spread across the property. And when something goes wrong, the expectation is that you have footage, access logs, and answers.

Without the right system in place, a single incident can result in a costly liability claim, a damaging online review, or worse. The good news is that modern IP security systems make it straightforward to cover every area of a property, manage staff access, and respond to incidents quickly.

This collection is built for installers and integrators working on hotels, motels, resorts, restaurants, and hospitality venues across Australia.

What to look for

Key features to specify for hospitality jobs

Long-term footage retention matters. In hospitality, incidents are often reported days or weeks after they occur. Specify NVRs with enough storage for 30 to 90 days of footage depending on the venue size and risk profile. High-channel NVRs with large HDD capacity are essential for multi-floor properties.

Access control protects staff and guests. Not every staff member needs access to every area. Access control systems let you restrict entry to back-of-house, cash handling areas, and plant rooms by role and shift. Face recognition terminals remove the risk of lost or shared keycards.

Corridor and lift coverage requires the right camera type. Long corridors and lift interiors need cameras with the right field of view. Fisheye cameras work well in lifts and small rooms. Varifocal cameras suit long corridors where you need to zoom in on faces at a distance.

Panic buttons protect front-line staff. Reception staff, bar staff, and security personnel in hospitality venues face elevated risk. Wireless panic buttons integrated with your alarm system provide an immediate alert when a staff member needs help.

Frequently asked questions

Q: How long should a hotel keep CCTV footage?
Most Australian hotels retain footage for 30 days as a minimum. High-risk venues or those with a history of incidents should retain for 60 to 90 days. Check with your insurer and legal team for specific requirements.

Q: What areas of a hotel must have CCTV coverage?
At minimum: main entrance, reception, car park, lifts, stairwells, and corridors leading to guest rooms. Restaurants, bars, and pool areas should also be covered. Guest rooms must never be monitored.

Q: Can access control replace traditional hotel keycards?
Yes. Modern access control systems support card, PIN, and face recognition. They also generate audit trails showing exactly who accessed which area and when, which is invaluable for incident investigation.

Q: Do hospitality venues need a licensed security system installer in Australia?
Requirements vary by state. In most states, installing alarm systems and access control in commercial premises requires a licensed security installer. Check with your state licensing authority before quoting the job.

Q: What camera type works best in hotel corridors?
A varifocal bullet or turret camera with IR night vision works well in long corridors. For wider coverage at corridor intersections, a wide-angle dome camera is a better choice. Always consider lighting conditions when specifying.

Not sure what you need?

Hospitality security spans lobbies, corridors, car parks, and back-of-house. Our team at Secure On Australia can help you design a system that covers every area of your property. Get in touch with us before you start your project.

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